4 Damaging Effects Of Poor Service From Your IT Support Company
If your business depends on your IT systems, you will already know that an efficient and reliable IT support company can make a real difference to staff morale, productivity, and competitiveness. Unfortunately, an unsuitable IT managed service provider (MSP) can do more harm than good, so it’s vital that you work with a partner who offers the highest quality of service, even if their services may not be the cheapest.
1. Unhappy Customers
As a customer, there’s little that is more frustrating than being told ‘I’m sorry, I’m having problems with my computer,’ when you call a business. Customers who receive poor customer service will rarely make allowances if IT problems are caused by a substandard MSP: a slow or glitchy ecommerce website may persuade customers to abandon their purchases and head elsewhere; unavailable service channels may result in customers feeling unimportant or ignored; and a leak of customer data can tarnish your business’s reputation for years. By choosing a responsive managed services IT company that provides real-time technical support and quickly solves problems to avoid downtime, you can enhance your business’s reputation and retain your loyal customers.
2. Reduced Productivity
Your staff rely on high-performing IT systems to carry out their daily tasks, organise their workflows, and communicate with colleagues and customers. IT systems that are sluggish, unreliable, or incompatible can drive down your team’s productivity and morale. Recurrent technical problems are frustrating and may lead to time and resources being wasted, particularly if your MSP is slow to respond to requests for assistance. IT support in business must provide regular software updates, proactive system maintenance, and compatible solutions that help your staff to complete their work quickly and efficiently.
3. Risk Of Security Breaches
To stay ahead of cybercriminals who constantly devise new methods of attack, your MSP must be highly skilled and knowledgeable in monitoring and responding to emerging threats. A substandard IT support provider will fail to identify and address the vulnerabilities that can expose a business to crime and, like the unlocked door that allows a burglar to enter a building, once the security net is breached it’s too late.
4. Financial Repercussions
If you invest in managed IT support services, it’s only right that you get a high-quality service that helps to maintain your business’s efficiency, productivity, and competitiveness. If your staff are spending time trying to resolve IT problems or are unable to do their normal work because of poorly functioning systems, then you are spending money on IT support that isn’t delivering value. Good quality outsourced IT support should deliver outstanding results that allow your staff to focus on growing the business and increasing revenues; in contrast, a poor MSP will drain resources from your company and obstruct growth.
Ready to make your choice? Contact TMB today.
If you need to outsource your business’s IT support but don’t know where to begin, download our free ‘How to Choose an IT Support Company Guide’ and call TMB to find out more about our services or get in touch with us today.
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