When partnering with a team of IT experts, it helps to choose one that will really deliver. Making a mistake can be expensive and time-consuming, whereas getting it right can boost productivity and enhance efficiency. Thankfully, there are three clear signs to look out for! Here’s a quick guide.
1) Proactive, Not Reactive!
Many people think about IT support as being a reactive process. The textbook scenario is that once something has broken down, a call is made, and the team advises you to switch it off and on again before starting to troubleshoot the real problem.
Times have moved on. Today’s IT support is about ensuring that the correct infrastructure is in place to prevent problems from happening in the first place. This means ensuring companies have the correct software, the best disaster recovery systems, and someone to keep an eye out for potential problems that may be lurking.
How You Benefit
Proactive IT support has several benefits. By preventing rather than treating the problem, the approach reduces downtime. This avoids much of the financial damage that downtime causes, and limits embarrassing customer service failures. Proactive IT also streamlines organisational efficiency, meaning that companies can focus on the more important tasks at hand.
2) Personalisation
Every organisation is unique, and this means that no two IT solutions are the same. Off-the-shelf packages tend to provide either too many features, or not quite enough. This can be frustrating and financially wasteful in equal measure. However, IT support services can be tailored to suit individual needs, meaning that companies get precisely what they need.
How You Benefit
Personalisation is a cost-effective approach that enables businesses to optimise and prioritise services. Also scalable, personalisation offers control and the freedom to choose. This means that managers can support their decisions with the most effective technological arsenal.
3) 24/7 Customer Care
Many IT support companies promise a 24/7 service, but the talk can be deceiving. Today’s business operates in a 24/7 world, which means that IT does not sleep. A website crashing during the night means a potential loss of leads, and this means that the IT team needs to be constantly on guard and available. This means being available to offer expert advice, care, and action. Only a handful of IT support companies truly deliver on this fundamental requirement.
How You Benefit
A 24/7 IT support service can enhance a business in several ways. Knowing that a specialist is available brings peace of mind, enabling those at the helm to focus on running the company. It also ensures that bumps in the night, such as security breaches, are rapidly dealt with.
What Next?
Choosing a good IT support company is important. One of the best ways of seeing whether
your local provider meets the three crucial criteria of proactive, personalised, 24/7 care, is to chat with us about what we offer. Call us directly on 0333 900 9050, or email info@tmb.co.uk.
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