--- title: He's Dead, Jim (IT Support Companies Near Me To Run Away From) description: In this article, we discuss what we should look out for when choosing an IT support company. image: https://blog.tmb.co.uk/hubfs/freestocks-I_pOqP6kCOI-unsplash-1.jpg --- - [0333 900 9050](tel:+443339009050) - [info@tmb.co.uk](mailto:info@tmb.co.uk) - Need to report an issue? - [Log A Ticket](https://www.tmb.co.uk/customer-it-support/) [![Technology Means Business](https://blog.tmb.co.uk/hubfs/TMB_February2019%20Theme/Images/white-no-group.png)](https://www.tmb.co.uk/) - [Managed IT](http://www.tmb.co.uk/managed-it-services) - [Backup & Disaster Recovery](http://www.tmb.co.uk/backup-and-dr) - [Fully Managed Service Desk](http://www.tmb.co.uk/tmb-managed-it-service-desk/) - [Microsoft 365](http://www.tmb.co.uk/microsoft-365-specialists/) - [IT Infrastructure](http://www.tmb.co.uk/it-infrastructure/) - [IT Consultancy](http://www.tmb.co.uk/it-consultancy-support/) - [Cyber Security](http://www.tmb.co.uk/cyber-security-monitoring/) - [Cyber Essentials](http://www.tmb.co.uk/cyber-essentials-certification/) - [Endpoint Security](http://www.tmb.co.uk/cyber-security-monitoring/endpoint-security/) - [Dark Web Monitoring](http://www.tmb.co.uk/cyber-security-monitoring/dark-web-monitoring/) - [Comms & Telephony](http://www.tmb.co.uk/it-infrastructure/hosted-telephony/) - [Gamma Partners](http://www.tmb.co.uk/gamma-partner) - [Business Broadband](http://www.tmb.co.uk/high-speed-business-broadband) - [Network Management](http://www.tmb.co.uk/network-management-service) - Software - [Pegasus Accounting & Operational Software](http://www.tmb.co.uk/pegasus-software) - [Software Development](http://www.tmb.co.uk/software-development/) - [About](http://www.tmb.co.uk/about/) - [Working for TMB](http://www.tmb.co.uk/recruitment/) - [Sectors](http://www.tmb.co.uk/industry-sectors/) - [Case Studies](http://www.tmb.co.uk/it-support-services-case-studies/) - [Areas We Cover](http://www.tmb.co.uk/areas-we-cover) - [Blog](https://blog.tmb.co.uk) - [Whitepapers & Guides](http://www.tmb.co.uk/tmb-free-guides) - [Vacancies](https://blog.tmb.co.uk/vacancies) - [Contact](http://www.tmb.co.uk/contact) - [Home](https://www.tmb.co.uk/) - Services - [Cyber Security & Monitoring](http://www.tmb.co.uk/cyber-security-monitoring/) - Backups & Business Continuity - [Office 365 Backup](http://www.tmb.co.uk/office-365-backup-service/) - [Fully Managed 24×7 Backup & Disaster Recovery](http://www.tmb.co.uk/backup-and-dr) - [TMB Managed Service Desk](http://www.tmb.co.uk/tmb-managed-it-service-desk/) - [IT Infrastructure](http://www.tmb.co.uk/it-infrastructure/) - [Consultancy](http://www.tmb.co.uk/it-consultancy-support/) - Microsoft Solutions - [Microsoft Windows](http://www.tmb.co.uk/microsoft-windows-specialists/) - [Microsoft Office 365](http://www.tmb.co.uk/microsoft-office-365-support-specialists/) - [Microsoft Enterprise Mobility + Security​](http://www.tmb.co.uk/microsoft-enterprise-mobility/) - [Microsoft 365](http://www.tmb.co.uk/microsoft-365-specialists/) - [Software Development](http://www.tmb.co.uk/software-development/) - [Accounting & Operational Software](http://www.tmb.co.uk/pegasus-software) - [Sectors](http://www.tmb.co.uk/industry-sectors/) - Resources - [Blog](https://blog.tmb.co.uk) - [Case Studies](http://www.tmb.co.uk/it-support-services-case-studies/) - [Downloads](http://www.tmb.co.uk/pegasus-accounting-software/downloads/) - Videos - [FAQ](http://www.tmb.co.uk/managed-it-services-faq/) - [Working for TMB](http://www.tmb.co.uk/recruitment/) - [About](http://www.tmb.co.uk/about/) - [Customer Support](http://www.tmb.co.uk/customer-it-support/) - [Contact](http://www.tmb.co.uk/contact) ![He's Dead, Jim (IT Support Companies Near Me To Run Away From)](https://blog.tmb.co.uk/hubfs/freestocks-I_pOqP6kCOI-unsplash-1.jpg) - [Home](https://www.tmb.co.uk/) - [Blog](https://blog.tmb.co.uk) - He's Dead, Jim (IT Support Companies Near Me To Run Away From) # He's Dead, Jim (IT Support Companies Near Me To Run Away From) - [Technology Means Business](https://blog.tmb.co.uk/author/technology-means-business) - [February 14, 2020](https://blog.tmb.co.uk/archive/2020/02/14) - 10:08 AM - [No Comments](https://blog.tmb.co.uk/choosing-an-it-support-company#comments-listing) - - - - - [mailto:?body=https://blog.tmb.co.uk/choosing-an-it-support-company](mailto:?body=https://blog.tmb.co.uk/choosing-an-it-support-company) With so many IT companies out there, finding the right one can feel like a minefield. Fortunately, you can spot some of the worst pretty fast. If a service provider is any of the following, then steer clear. **[![Guide To Choosing An IT Support Company](https://no-cache.hubspot.com/cta/default/5264661/08236535-133f-45db-bfab-fb03b906f3f7.png)](https://cta-redirect.hubspot.com/cta/redirect/5264661/08236535-133f-45db-bfab-fb03b906f3f7)** ## **Companies That Don't Answer Your Query** *"Don't worry your heads about that; we'll take care of it."* Hiring an [IT support company](https://www.tmb.co.uk/managed-it-services) can make plenty of sense for SMEs, freeing up your teams to work on core business areas. Even so, it's important to have a clear idea of what the provider is doing and why. Companies that can't answer [straightforward questions](https://blog.tmb.co.uk/good-it-support-company) about how they'd manage your IT systems are unlikely to give you sensible responses when things go wrong and the heat is really on. There's no such thing as a stupid question when it comes to IT – but there can be a stupid answer. ## **Companies With No External Track Record** *"Isn't our promise to you good enough evidence?"* Unscrupulous IT companies can easily put up websites that look superficially attractive – but can they back up their fine words with hard facts? Look for evidence of the company's customers, such as detailed case studies. Check for widely recognised [industry accreditations](https://blog.tmb.co.uk/best-it-support-companies), such as Microsoft Gold Partner status. If you can't find anything like that on the website, ask directly. If a company can't give you any details, or seems evasive when questioned, it's time to walk away. ## **Companies Who Take A Firefighting Approach** *"Call us when your whole system is down, and not a minute sooner!"* That's what you *don't* want to hear from your IT support provider. As in medicine, prevention is better than cure, and waiting until there's a full-blown disaster on your hands can turn a small inconvenience into a major calamity. Good IT support providers won't dismiss a small problem but will do all they can to respond quickly and effectively before the trouble grows and spreads. They'll be there for you all the time, not just when things have reached crisis point. ## **Companies That Try And Blindside You With jargon** *"It's time to detrunk the intra-packet with an agile exoskeleton!"* What does that mean? Nothing; we just made it up. But even in reality, poor IT support companies can make little more sense. Companies that take pride in being as obscure and "techy" as possible aren't likely to do your company much good. As in other spheres of business, clear communications are vital. When you're looking for a managed IT service provider, ask some questions and see whether their replies are in [plain English](https://blog.tmb.co.uk/choosing-an-it-service-provider) that cuts through the jargon straight away. For a managed IT service that you can rely on - and which makes sense – [give us a call](https://www.tmb.co.uk/contact) today! 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