Whether it is a software upgrade or a full-blown IT blackout, IT issues have a major influence on organisational productivity. As companies become increasingly reliant upon online services, support that is both rapid and reliable is a powerful investment. Some IT support companies seem to think that long delays are par for the course.
Here’s why timing matters, and how to make sure that you get the best deal.
Productivity Drain
Slow IT support company response puts an immediate halt on productivity. This is an expensive mistake. Globally, IT downtime costs businesses billions in lost revenue. Every minute matters, and sluggish or ineffective technology halts sales, creates errors, and tarnishes customer relations.
A good IT support company will give guaranteed response times. This means that organisations can focus on achieving their objectives and optimising their time.
Sending The Right Message
Brand identity is one of the most important assets a company has. As an investment, creating an identity takes time. However, it is an effort that can be undone in minutes. Poor customer service, slow response times, and system errors send a clear message that companies have little interest in caring for their customers. Slow IT support can therefore be an accident waiting to happen.
With the right IT strategy, customers can be guaranteed a smooth journey from query to point of sale.
Getting The Service You Deserve
IT support companies need to be able to deliver. All too often, organisations will say yes to too many clients, and will overstretch themselves. This means that staff are not always on hand to offer a prompt, professional response.
High-quality IT support companies will always ensure that they invest in the right number of experts. This enables them to guarantee the service that they claim to offer, meaning that there are no unpleasant surprises for clients.
Genuine Experts
There is a significant variance in IT support capability. Although accreditations and certifications are available, anyone with access to a computer can – in theory – set themselves up as an IT support professional. Slow response times are often an indication that the ‘expert’ does not have all of the skills that you require.
If your IT support company is suspiciously slow, check their accreditations and partnerships. It may be that your demands are more advanced than their services are capable of delivering.
Find Out More
At TMB, we believe in delivering on our promises. This means guaranteeing a realistic response time that ensures that your business is productive, efficient, and supported. To learn more, please call 0333 900 9050 today.
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