A partnership with a disaster recovery provider is an important one. As IT is embedded into the heart of today’s organisations, data recovery specialists have become important team members. Therefore, making the right choices really does make a difference. No two companies are the same and the right disaster service for one might not be the best for another. However, there are three key areas that everyone benefits from thinking about. Let’s take a look!
1) Location
The cloud can make everything feel very close. However, when something goes wrong, it is important to have someone nearby who can help. On-site support has always been a crucial component of IT services, and if a critical server fails, it is helpful to have an expert there in hours rather than days. Ensure that you’re partnered with a supplier who can physically respond quickly.
2) Cost
When it comes to disasters, no two are the same. This is one of the reasons why excellent disaster recovery plans begin with a risk assessment, as this gives an indication of the potential challenges and financial fallout from different disaster scenarios. Infrastructure is everything, so your quote may be different to that for the office next door.
Secondly, select a provider who offers scalable services. Too many companies make the mistake of opting for a small package, which they quickly outgrow. Others end up wasting money on services they do not need.
Finally, it pays to be informed about industry cost standards. If the price looks too good to be true, it usually is. The expenses for IT companies include investing in software, hardware, customer support, research and development, and on-going training for technicians. If the price is unrealistically low, it’s likely these boxes are not all being ticked.
3) Quality
Everyone knows that quality is important. However, unless you are an IT expert, evaluating the quality of a disaster recovery service can be a challenge! Start by checking whether claims about quality are backed up by accreditations, memberships, and awards. These all mean that industry experts have given their approval. Checking independent reviews is also helpful, and a good tip is to check reviews that go back many years in order to ensure that the company’s level of service has been consistent.
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At TMB, our priority is putting in place the best and most cost-effective managed IT solutions for your business. We’ll offer as much free advice as you need in order to craft a bespoke solution. For more information, request a no obligation quote by clicking here.
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