Making the most of IT means understanding its limitations as much as its powers.
In an increasingly digital age, the role of technology in business is clear. It's revolutionised everything from communication and record keeping to security, service delivery and customer support. But no technology is perfect. Things can and do go wrong.
That might seem obvious, but businesses frequently fail to recognise the limitations of technology, and that leads to what's known as 'over-trust', where users let down their guard in the face of apparent technological authority.
In our downloadable article 'Technology and Trust', we look at how having in blind faith in the infallibility of technology can lead to real - or even tragic - consequences.
Thankfully, there is a solution, and it's all about finding a balance. Get it right, and you'll unlock the true potential that technology can offer. Get it wrong, and your business could suffer.
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