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4 Gold Stars To Look Out For In An IT Support Company

Most businesses require the services of an IT support company. Outsourcing some or all elements of IT provision is a cost-effective way of navigating the complexities of data protection, organisational efficiency, and software optimisation. However, not all IT support companies offer the same level of proficiency.

Here are a few things to look out for in order to make the best choice.

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10/10 For You! (Choose IT Support Companies Who Support YOU!)

An IT support company is a collaborative team member, so why would you enter into a partnership with someone who doesn’t support you 100%?

Here are a few of the key things to look out for in a truly supportive IT partner.

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What Is Openreach?

How the nation's main telecoms company works with businesses. 


Last week, the Labour Party announced a pledge to create a nationalised broadband service. Some applauded the other idea, while others ridiculed it. We’re not going to debate the merits of that plan here, but it did get us thinking about how we got to where we are today, in terms of the UK’s current telecoms infrastructure. Almost all phone and broadband lines in Britain are owned by one company: Openreach, a division of BT. How did that come to be, and is it actually good for consumers and businesses?

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Right-to-repair Laws For Technology Are Needed – And Fast

Current regulations are undeniably broken.


Right-to-repair laws, which dictate that manufacturers make goods that are easier to fix, benefit consumers and help reduce waste. But there aren’t enough of them, and they’re far too restricted in their scope.

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Thank You For Your Enquiry. We Will Respond Within 3 Months. (Avoid The World’s Slowest IT Support Services).

Whether it is a software upgrade or a full-blown IT blackout, IT issues have a major influence on organisational productivity. As companies become increasingly reliant upon online services, support that is both rapid and reliable is a powerful investment. Some IT support companies seem to think that long delays are par for the course.

Here’s why timing matters, and how to make sure that you get the best deal.

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Should Companies Be Held Responsible For Rogue Employees?

So far, the courts say yes, but that could change. 


If one of your employees stole all the personal data held by your business and then sold it on the dark web, should you be held responsible for their actions?

On the face of it, you might expect the answer to be a resounding ‘no’, but it’s not that simple. Organisations that process data have a legal duty to protect it, and they can be fined significant sums by the Information Commissioner’s Office if they let it fall into the wrong hands.

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If All Security Can Theoretically Be Broken, What's The Point?

Why not just give up and see what happens. 


We’ve said it before, and we’ll say it again: no cyber security is 100% effective. Anyone who claims otherwise is lying, misinformed or guilty of substantial hubris. The truth is that any form of defence can theoretically be breached. So why bother at all? What is the point of having cyber security if it doesn’t guarantee your safety?

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3 Really Simple IT Fixes That A Good IT Support Provider Will Tell You For Free

There are many good reasons to hire a quality managed IT service provider – but shelling out for answers to the most basic of questions is not one. A good provider will be happy to give you quick solutions to simple problems without giving you a hefty bill. In fact, here are a few we'll tell you for free right now!

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What Are Information Silos, And Should SMEs Care About Them?

No team should be an island.


The idea of information silos is simple: they occur when different departments within a business do not communicate effectively with each other, resulting in information essentially becoming trapped in one place. It’s a concept that has been around for decades, and although silos are more likely to affect large organisations, they can also be a problem for SMEs. Here, we’ll be looking at how silos manifest themselves, why they’re bad for business and how to deal with them.

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Are Zero-Day Exploits Overhyped?

Security experts suggest worrying about something else.


One of the big challenges of cyber security is that it’s often reactive. Hackers find new ways to crack into systems, and then security companies come up with ways to stop them. When the hackers find previously undiscovered vulnerabilities in software, these are known as zero-day exploits, and they’re often regarded as a major threat to cyber security. But according to security firm Tenable, zero-day exploits are overhyped and aren’t the real problem.

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What Is Cryptojacking, And Is Your Business Affected?

Hackers could be using your IT systems for profit, and you would never know. 


Has your business fallen victim to cryptojacking? This relatively new form of cyber crime is often subtle and hard to detect, and it can affect just about any device with an internet connection. So what is cryptojacking, and what does it mean for businesses?

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What Are Patent Trolls, And Why Should Small Business Owners Care?

Legal shenanigans from legal shysters.


The idea of patents is simple: to protect the work of inventors (including inventions and designs created by companies), so other people can’t simply copy it with impunity. Unfortunately, the application of this simple idea is not quite so straightforward, and it isn’t helped by a growing number of ‘patent trolls’ – businesses set up with the sole intention of taking legal action over patent infringement.

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Cyber Security & The Supply Chain

It's not just your own defences you should be concerned about.


Taking care of your own cyber security should be your priority, but breaches suffered anywhere in your supply chain can cause your business problems.

As the metaphysical poet John Donne once wrote, "No man is an island". The same can be said for businesses. Whether your organisation is a huge multinational, a one-man band or anything between, it doesn’t function in isolation; at some point, you have to rely on other businesses.

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